Lead Quality. Drive Excellence. Be the Voice of the Customer.
Are you a quality-driven leader who thrives in a fast-paced manufacturing environment?
Do you take pride in owning customer relationships, solving problems, and driving continuous improvement?
We are a growing custom materials and automotive services company seeking a Quality Control Supervisor to lead customer-facing and supplier quality initiatives.
In this high-impact role, you will be the key link between our operations, customers, and suppliers—ensuring quality standards are met, maintained, and continuously improved.
What You’ll Do:
Customer Quality Leadership:
- Own and lead customer complaint resolution, including containment and corrective actions.
- Communicate effectively with customers regarding quality issues and solutions.
- Manage customer portals and ensure all required documentation is accurate and up to date.
Customer Documentation Ownership:
Take full ownership of customer-required documentation, including:
- PPAP (Production Part Approval Process) submissions.
- IPPAAR documentation.
- Customer-facing FMEA.
- PQCT documentation.
- IDS submissions.
- CAR (Corrective Action Request) responses.
- Additional documentation as required.
You will partner with the Quality Engineer for technical data and support.
Customer Audits:
- Lead all customer audits conducted at the facility.
- Serve as the primary point of contact for auditors.
- Coordinate audit preparation, schedules, and documentation.
- Present performance metrics and quality data.
- Ensure timely and effective closure of audit findings.
Supplier Quality:
- Manage supplier corrective actions (SCARs).
- Monitor supplier performance and quality metrics.
- Identify and escalate supplier-related risks.
What You Bring:
- Experience in quality supervision within a manufacturing environment (automotive preferred).
- Strong knowledge of quality systems, documentation, and customer requirements.
- Experience with PPAP, FMEA, and corrective action processes
- Ability to manage customer and supplier relationships professionally.
- Strong problem-solving and analytical skills.
- Excellent communication and organizational skills.
- Ability to lead audits and present data confidently.
- Detail-oriented with a continuous improvement mindset.
- To ensure safety, drug screening and background check required.
Key Success Metrics:
- Customer PPM (Parts Per Million) performance.
- Supplier PPM performance.
- Accuracy and timeliness of documentation.
- Customer audit results.
- Effectiveness of containment and corrective actions.
Why Join Us:
- Competitive compensation paid Weekly.
- Comprehensive benefits (medical, dental, vision).
- Paid time off + 10 paid holidays.
- 401(k) with company match.
- Company-paid Life & STD insurance.
- Team-building events.
- $500 employee referral bonus.
If you’re ready to take ownership of quality and make a direct impact on customer satisfaction—apply today!